Guarantee of products of a lasting nature (electronics devices), as established in article 123 of RDL 1/2007, the term of guarantee of a product of a lasting nature is two years from the delivery of said product, being necessary to communicate it to MASQUEVAPOR.COM in the two months after its detection.
The warranty only covers manufacturing defects, but not wear due to normal use or misuse.
In these cases, MASQUEVAPOR.COM will replace or repair your device. in case none of these two options was possible because the product is not available, we will make a discount for your next purchase. We will pay all collection and shipping costs. If we collect the device and our technical service detect that the operation is correct, the customer must pay delivery and collection costs.
The warranty does not protect against accidental damage, loss, natural phenomena, electrical overvoltage or any other event that did not originate during the manufacture of the product.
The guarantee will be applied taking into account the nature of the products:
* ATTENTION: If you update your device you will not be able to manage the guarantee with us.
Tips for use:
Failure to comply with any of the following points may invalidate your warranty.
To manage the guarantee, please contact our customer service department at the email address email@example.com, indicating the product, the problem and the order number. Our agents will request the necessary information and will indicate how to proceed in case a return is necessary.
* ATTENTION: Guarantees will not be managed without the presentation of the ticket or invoice.
RIGHT OF WITHDRAWAL
Right of withdrawal and returns according to article 102 of RDL 1/2007, the consumer shall have the right to withdraw from the contract in accordance with the following paragraphs:
Term of exercise of the right of withdrawal:
You can exercise the right of withdrawal without need of justification within a period of 14 calendar days.
The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the good.
Way to exercise the right of withdrawal:
To exercise the right of withdrawal regarding products purchased exclusively at MASQUEVAPOR.COM, you must contact our Customer Service by sending an email to firstname.lastname@example.org to express unequivocally your decision to withdraw from the contract.
The right of withdrawal will be exercised within the term when you have sent us the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.
The refund must be made within a period of 14 calendar days from the date of notification.
You can download the withdrawal form HERE.
Consequences of the withdrawal:
In case you exercise the right of withdrawal we will refund all the payments we have received from you, including the delivery costs, unless you have chosen a different delivery option than the least expensive ordinary delivery, in which case you will not be reimbursed the additional costs arising therefrom, without any undue delay and, in any case, no later than 14 calendar days from the date on which we receive the return.
We will proceed to make the reimbursement using the same means of payment in which the purchase was paid without incurring any expense as a result of the reimbursement except for the cost of returning the product. In all cases, the products to be returned must be in perfect conditions, in their original packaging and with all their accessories.
Returns of the following products will not be accepted according to article 103 of RDL 1/2007:
We do not accept returns of products that, due to bad use or because of not having the original packaging, can not be put on sale again, unless it is sent in poor condition by us or it suffers a factory defect.
In case of receiving the order with damages caused during transport, it is important that you make some photographs of the packaging and the damages that guarantee a possible claim before the transport agency, and you must write it down on the delivery note that you sign to the delivery person.