In compliance with the duty to provide information, contained in article 10 of Law 34/2002, of July 11, from Services of the Information Society and Electronic Commerce, we inform you:

SUB-OHM TECHNOLOGIES SL (hereinafter referred to as MASQUEVAPOR.COM) is located in Avd. de Madrid num. 5 Locales 5 y 6, de Arganda del Rey (Madrid) with Tax ID no. CIF B-87225470. It is registered in the Mercantile Registry of Madrid Volume 33265, Book 0, Page 144, Section 8, Page M598652, Inscription 1.

The conditions of access and use of this website are governed by current legislation and by the principle of good faith committing the user to make good use of the website. No behaviors that go against the law, the rights or interests of third parties are allowed.

Being a USER of the MASQUEVAPOR.COM website implies that you acknowledge that you have read and accepted these conditions and what is extended by the applicable legal regulations on this matter. If for any reason you do not agree with these conditions, do not continue using this website.

The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that is necessary to access certain services or contents. In this registry, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER can be provided with a password for which he will be responsible, committing himself to make diligent and confidential use of it. The USER undertakes to make an appropriate use of the contents and services that MASQUEVAPOR.COM offers through its portal and with an enunciative but not limiting character, not to use them for:

  • Engaging in activities that are illicit, illegal or contrary to good faith and public order.
  • Disseminating content or propaganda of a racist, xenophobic, pornographic-illegal character, apology of terrorism or against human rights.
  • Causing damage to the physical and logical systems of MASQUEVAPOR.COM, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.
  • Attempting to access by using the email accounts of other users and modify or manipulate their messages.

The USER will be guided in the procedure that must be followed for the conclusion of the contract, as well as for the identification and correction of the data that has been provided for the conclusion of the contract through the forms created for that purpose.

The contract is formalized in the Spanish language, in accordance with these Conditions.

We inform you that the prices that appear on our website are VAT included (21%).

All contents of the website www.masquevapor.com (including, without limitation, databases, images and photographs, drawings, graphics and text files) are the property of MASQUEVAPOR.COM,and are protected by national regulations or international intellectual property. The collection, design, arrangement and assembly of all the content of the website is the exclusive property of MASQUEVAPOR.COM and is protected by national and international industrial and intellectual property regulations.

The brands, signs, distinctive signs or logos of the website www.masquevapor.com are owned by MASQUEVAPOR.COM and are duly registered.

The texts, data and graphic drawings are the property of MASQUEVAPOR.COM, and may not be subject to further modification, copying, transformation, alteration, reproduction, adaptation or translation by third parties, without the express authorization of the owner of said content. The provision of the text, data and graphic drawings does not imply, in any case, the transfer of ownership or the granting of a right of exploitation, reproduction, dissemination, transformation, distribution, or transmission in their favor, other than the right of use that involves the legitimate use of www.masquevapor.com.

MASQUEVAPOR.COM is not responsible for the information and content stored in forums, social networks or any other means that allows third parties to publish content independently on the website of the provider.

However, taking into account the art. 11 and 16 of the LSSI-CE, MASQUEVAPOR.COM it is committed to the withdrawal or blocking of those contents that could affect or contravene national or international legislation, rights of third parties or morals and public order.

Neither the company will be responsible for the damages and losses that may occur due to failures or bad configurations of the software installed on the USER's computer. It excludes any responsibility for any technical incident or failure that occurs when the user connects to the internet. Likewise, the absence of interruptions or errors in accessing the website is not guaranteed.

Furthermore, MASQUEVAPOR.COM reserves the right to update, modify or delete the information contained in its web page, as well as the configuration or presentation of it, at any time, without assuming any responsibility for it.

MASQUEVAPOR.COM is not responsible for the privacy policy, content or accuracy of external links with access through www.masquevapor.com.

In the event that links or hyperlinks to other Internet sites are available on behalf of the domain, MASQUEVAPOR.COM will not exercise any type of control over said sites and contents. Under no circumstances MASQUEVAPOR.COM will assume any responsibility for the contents of any link belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.

MASQUEVAPOR.COM reserves the right to deny or withdraw access to the portal and / or the services offered without prior notice, on its own or by a third party, to those users who fail to comply with the General Conditions of Use.

The data collected on this website will be treated in a fair and lawful manner, subject at all times to the principles and rights set out in Regulation (EU) 2016/679, of April 27, General Data Protection (RGPD) and others applicable regulations.

For more information check our Privacy Policy HERE.

MASQUEVAPOR.COM on its own account or that of a third party contracted to provide measurement services, may use cookies when the user browses the website.

See our Cookies Policy HERE.

The relationship between MASQUEVAPOR.COM and the USER will be governed by current Spanish regulations and any dispute will be submitted to the Spanish Courts and Tribunals.

RResolution of online consumer litigation in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.

The products marketed by MASQUEVAPOR.COM have a detailed file that includes the name, the description of the product, technical information, the purchase price with VAT included and an orientation photograph.

MASQUEVAPOR.COM is not responsible, in any case, for the use that users give to the commercialized products.

In MASQUEVAPOR.COM we accept the following forms of payment:

CREDIT/DEBIT CARD

Pay conveniently with your credit/debit card.

Most credit cards are accepted: Visa - Master Card - 4B - Servi Red - Euro 6000...

The order will be processed immediately after making the payment.

100% secure payment method, through the Virtual TPV of Bankia.

BANK TRANSFER

After placing the order, you must make a bank transfer of the total amount of the order. MASQUEVAPOR.COM will only process the orders made by bank transfer once the income in our favor of the total indicated is verified.

You can order the payment to this account:

  • Banking Entity (Bank): BANKIA
  • IBAN: ES75 2038 1004 7560 0077 2522
  • SWIFT: CAHMESMMXXX

Indicating the number of the order as "concept". You are not required to send us the proof of the transfer. We will send the order after confirmation of payment.

Transfers from different entities can take up to two working days (no weekends or holidays) to reach us, according to banking regulations. We keep the orders active by transfer for 15 calendar days. After that time, if the payment has not been confirmed, the order will be automatically canceled.

PAYPAL

100% Payment Secure for both the customer and the seller.

We receive the amount of your order instantaneously, and proceed to send your order.

If you do not have a PayPal account yet, create one right now by clicking HERE.

PayPal helps protect credit card information with the best security and fraud prevention systems in the industry. When using PayPal, financial information is never shared with the seller.

Orders made before 5pm (local time) will be shipped on the same day.

SPAIN (Peninsula)

If your order exceeds €50, the cost of shipping will be free by choosing the carrier NACEX.

CARRIERDELIVERY TIMEPRICE
NACEX 24 H 4,50 € (orders less than 50€)
CORREOS EXPRESS 24 H 3,60 €

Those locations that are in a radius equal to or greater than 30 km from the nearest carrier office may suffer delays in receiving their orders up to a maximum of 48 hours.

Delivery on Saturday

For orders placed before 5pm on Friday (only for national peninsular shipments).

CARRIERPRICE
WEIGHT UP TO 2 KGWEIGHT UP TO 5 KGWEIGHT UP TO 10 KGWEIGHT UP TO 15 KG
MRW SATURDAYS 7,95 € 9,90 € 11,50 € 13 €
CORREOS EXPRESS SATURDAYS 7,95 € 7,95 € 7,95 € 7,95 €

BALEARIC ISLANDS

Correos Express Maritime Mail

CARRIERDELIVERY TIMEPRICE *
WEIGHT UP TO 2 KGWEIGHT UP TO 4 KGWEIGHT UP TO 10 KGWEIGHT UP TO 15 KG
CORREOS EXPRESS MARITIME MAIL 48 H 4,90 € 6,20 € 9,30 € 12,50 €

* ATTENTION: If your order contains batteries we can only send it by maritime mail.

CANARY ISLANDS, CEUTA, MELILLA AND ANDORRA

Shipments to the Canary Islands, Ceuta, Melilla and Andorra do not include VAT.

MASQUEVAPOR.COM does not bear the customs expenses, customs agents or taxes that affect their communities.

CARRIERDELIVERY TIMEPRICE
WEIGHT UP TO 0,5 KGWEIGHT UP TO 1 KGWEIGHT UP TO 2 KGWEIGHT UP TO 3 KG
CANARIAS 7 / 14 days 5,00 € 7,00 € 8,00 € 16 €
CEUTA 7 days 5,00 € 7,00 € 8,00 € 16 €
MELILLA 7 days 5,00 € 7,00 € 8,00 € 16 €
ANDORRA 7 days 5,00 € 7,00 € 8,00 € 16 €

STORE PICK UP

You can pick up your order directly from our store at Arganda del Rey (Av. Madrid nº 5) in 2 hours.

Guarantee of products of a lasting nature (electronics devices), según lo establecido en el artículo 123 del RDL 1/2007, es de dos años desde la entrega de dicho producto, siendo necesario comunicarlo a as established in article 123 of RDL 1/2007, the term of guarantee of a product of a lasting nature is two years from the delivery of said product, being necessary to communicate it to MASQUEVAPOR.COM in the two months after its detection.

The customer has a period of 72 hours from the date of receipt of the order to check that all the products received are correct and contain all their supplements; once this time has elapsed, no claims of this kind can be made.

The warranty only covers manufacturing defects, but not wear due to normal use or misuse.

In these cases, MASQUEVAPOR.COM will replace or repair your device. in case none of these two options was possible because the product is not available, we will make a discount for your next purchase. We will pay all collection and shipping costs. If we collect the device and our technical service detect that the operation is correct, the customer must pay delivery and collection costs.

The warranty does not protect against accidental damage, loss, natural phenomena, electrical overvoltage or any other event that did not originate during the manufacture of the product.

The guarantee will be applied taking into account the nature of the products.

If the product has the quality and benefits expected for this type of product, you can not use the guarantee.

External batteries are guaranteed for 3 months, as they have a useful life between 6 and 12 months (about 300 charges).

The atomizers, liquids and spare parts are considered consumable and therefore lack warranty; if there is any problem with any of these products, the user must let us know within 14 days from delivery. It is very important that you review your orders, because after this time no claims will be accepted.

* ATTENTION: If you update your device you will not be able to manage the guarantee with us.

Tips for use:

Failure to comply with any of the following points may invalidate your warranty.

  • Be sure to use the correct type of battery for each mod. If you are not sure which one to use, do not hesitate to contact our customer service department, so our experts can advise you.
  • Turn off your devices when you save them to prevent them from being accidentally activated.
  • Do not attempt to disassemble or repair the product yourself or by anyone other than MASQUEVAPOR.COM.
  • Use only the chargers that come in the kits and / or mods and, for external batteries, any of the chargers in the accessories section (it is advisable to charge the batteries by external charger).
  • Never leave batteries charging without supervision.
  • Always use batteries with shrink-wrapping in best conditions.
  • Recycle your batteries in the containers intended for this purpose.
  • Always transport your batteries in appropriate containers and never carry them in your pocket with loose coins or keys.
  • Keep your devices clean and dry.
  • Do not screw your atomizers strongly to the battery. Making contact is enough.

To manage the guarantee, please contact our customer service department at the email address clientes@masquevapor.com, indicating the product, the problem and the order number. Our agents will request the necessary information and will indicate how to proceed in case a return is necessary.

* ATTENTION: Guarantees will not be managed without the presentation of the ticket or invoice.

Right of withdrawal and returns according to article 102 of RDL 1/2007, the consumer shall have the right to withdraw from the contract in accordance with the following paragraphs:

Term of exercise of the right of withdrawal:

You can exercise the right of withdrawal without need of justification within a period of 14 calendar days.

The withdrawal period will expire 14 calendar days from the day you or a third party indicated by you, other than the carrier, received the good.

Way to exercise the right of withdrawal:

To exercise the right of withdrawal regarding products purchased exclusively at MASQUEVAPOR.COM, you must contact our Customer Service by sending an email to clientes@masquevapor.com to express unequivocally your decision to withdraw from the contract.

The right of withdrawal will be exercised within the term when you have sent us the communication regarding the exercise of this right before the end of the corresponding term, in the terms indicated above.

The refund must be made within a period of 14 calendar days from the date of notification.

You can download the withdrawal form HERE.

Consequences of the withdrawal:

In case you exercise the right of withdrawal we will refund all the payments we have received from you, including the delivery costs, unless you have chosen a different delivery option than the least expensive ordinary delivery, in which case you will not be reimbursed the additional costs arising therefrom, without any undue delay and, in any case, no later than 14 calendar days from the date on which we receive the return.

We will proceed to make the reimbursement using the same means of payment in which the purchase was paid without incurring any expense as a result of the reimbursement except for the cost of returning the product. In all cases, the products to be returned must be in perfect conditions, in their original packaging and with all their accessories.

Returns of the following products will not be accepted according to article 103 of RDL 1/2007:

  • Sealing goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery (liquid, aromas, bases ...).
  • The supply of goods that after their delivery and taking into account their nature have been mixed indissociably with other goods.

We do not accept returns of products that, due to bad use or because of not having the original packaging, can not be put on sale again, unless it is sent in poor condition by us or it suffers a factory defect.

In case of receiving the order with damages caused during transport, it is important that you make some photographs of the packaging and the damages that guarantee a possible claim before the transport agency, and you must write it down on the delivery note that you sign to the delivery person.

Cancellations will be accepted in orders that have not been sent to the domiciled indicated by the customer. If the merchandise has been sent, it will be considered a return. Before canceling your order, check your status, it is possible that if the status is "preparation in progress" your order has already been delivered to the transport company. To know the exact status of your order, please contact our customer service department at clientes@masquevapor.com or on our telephone 918 70 68 01.

If due to a lack of stock in our warehouse, computer or logistical error, we could not attend the current order totally or partially, we will contact you through the email address or phone number provided during registration, for confirmation of the same and its later shipment, or to proceed to the refund of the amount and cancellation of the order.

  • The use of this website is prohibited, and therefore, the sale of any of the products marketed in it, to any person under the age of 18.
  • Its use is prohibited during pregnancy and lactation.
  • Keep all our products out of the reach of children and pets.
  • Keep all our products away from high temperatures during use and storage.
  • Keep our products in a cool and dry place.
  • Avoid contact of liquids with the mouth and mucous membranes. They can cause irritation of eyes, skin and respiratory system.
  • In case of contact of liquids with eyes, rinse immediately with plenty of water and consult your doctor.
  • These products may contain nicotine.

Newsletter
Daily Promotion SUBSCRIBE AND DO NOT MISS A THING!